ANSWERS
1 • Is Xentric Drapery Hardware also open to the public?
Currently, we only sell to the trade. Please contact us for a list of distributors near you, or if you have a recommendation for a distributor please let us know and we’ll be happy to contact them directly.
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Yes, our showroom in San Fernando, California is open for clients in the trade. However, our knowledgeable staff will gladly accept appointments for client consultations and product viewings.
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Our products can be shipped to any country worldwide, with the exception of P.O. Box addresses.
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No, we gladly accept orders of all sizes!
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5 • What is your return policy?
Curtain rods and accessories are not returnable. If there was an error with your order, please notify us within 3 days of receipt.
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6 • Can you custom-make any hardware?
Yes, our specialty is in creating 100% unique, custom designs. We’re confident that if you have an idea and you put it on paper, we’ll help you bring your vision to life!
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7 • How long does it take to make custom designs?
Our production time for custom designs is 7-10 working days, which is among the fastest in our industry.
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8 • Do you offer rush orders or rush shipping?
Yes, we provide 2-3 day (50% fee applies) and 5-day (25% fee applies) expedited production services. We also offer next-day air delivery services at an additional cost, which may vary by location. Call us for a quote!
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Yes, we offer exclusive volume discounts and wholesale discounts for trade professionals. Call us for a quote!
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10 • Where are your products made?
All of our products are manufactured locally, at our in-house facility in San Fernando, California.
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11 • What materials and finishes do you offer?
Our products come in a wide variety of materials such as cast iron, steel, and a large selection of woods. Finishes include distressed, real gold leaf and real silver leaf, antique bronze, oil rubbed brass, nickel, pewter and more. Materials and finishes can be mixed and matched for custom-design orders. Please inquire about all of our finishes, including special custom colors and shades.
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12 • Can finials be used on any diameter or style of rods?
Yes, we can custom-make finials for any diameter or style of rod, and we can also mix and match iron finials with wood rods or wood finials with iron rods.
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13 • Can any bracket be used on any diameter or style of rods?
Yes, we can custom-make brackets for any diameter or style of rod.
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14 • What is the standard bracket projection length?
Standard bracket projections are approximately 3″ or 6″ from the center of the bracket cup to the back plate.
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15 • What size ring should be used with our rods?
The general ring size rule is to go ½” bigger on the ring’s interior dimension than your rod diameter (e.g for 1″ round rod, use 1 ½” interior dimension rings).
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16 • Can any of the iron finials be plated?
Most finials can be plated, however they must have a non-casted, non-detail base. Please call an Xentric representative to check plating availability in the exact styles you have in mind.
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17 • Is the Plated collection brushed nickel or polished chrome stainless steel? And is the brushed brass or polished brass made of real brass?
No, the plated collection is made out of iron hardware and plated to achieve the stainless steel or real brass look.
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18 • Can you finish the Wood or Resin collection in any finish other than wood stains?
Yes, we can custom-match the wood and resin hardware in any stain or iron finish you desire.
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19 • Can your hardware be used outdoors?
Our products aren’t generally intended for outdoor use. However, we have a few options for helping protect the hardware if you plan to use it outdoors. We can powder-coat the iron hardware and also zinc plate to help make it more weather resistant.*
*Outdoor use is not recommended for drapery hardware, as it may age your hardware over time.
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20 • Do you offer eco-friendly products?
Yes, we offer several hardware items that are handcrafted from sustainable wood grown in special eco-friendly conditions. Additionally, all of our products are locally manufactured in our facilities here in California.
